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NewAuto-resolution for lost packages is live.See what changed
NewCase study: How [Brand] resolved 94% of claims in <24h

Shipping protection, handled.

It's so good, see it for yourself

Lost, damaged, stolen — every package hiccup, handled in under 12 hours. So your CX team can stop putting out fires and your customers stop posting them on Reddit.

Start for freeNo sales call. No demo dance.
Brands like Brand 1, Brand 2, Brand 3, Brand 4, Brand 5, Brand 6, Brand 7, Brand 8, Brand 9, Brand 10, Brand 11 and Brand 12 trust OrderGuard.

Brandslike&trustOrderGuard.

Protecting shipments for ambitious Shopify brands

How.

Three steps. No fine print, no phone tree, no "we'll get back to you in 5–7 business days." Real people, real fast.

Step 01

Customer adds protection at checkout

OrderGuard sits in your Shopify checkout. Customers opt in for a small fee — the cost of a coffee — and you get the revenue.

Checkout opt-in
Step 02

If something goes wrong, they file in seconds

Lost, damaged, stolen — your customer files in a friendly portal. No phone tree, no fine print. They walk away reassured.

Customer portal
Step 03

We resolve it. You stay focused on shipping.

Our team reviews and refunds or replaces in under 48 hours, on average. Your CX team gets their inbox back.

OrderGuard ops

Right now in the U.S.

packages stolen this year, and counting

≈ 1 every 0.54 seconds

packages stolen this year, and counting. ≈ 1 every 0.54 seconds.

The cost of doing nothing

Stop losing margin to lost packages.

$16 billion is absorbed by retailers every year from package theft, damage, and delivery failure. Every shipping problem is a margin problem — OrderGuard handles them.

$16B
retailer margin lost annually
58M
packages stolen each year in the U.S.
See how we recover it
58M packages / $5–16B in losses — USPS OIG 202537M–104M annual range — Security.org 2025

Less mess, more money. Measurably.

Stores running OrderGuard recover lost revenue, cut refund volume, and give support hours back to their team without breaking the buyer experience.

See how it pays off

CSAT

CSAT: 98%

Buyers rate claims fast and frictionless. They blame the carrier, not you.

Fewer refunds

Fewer refunds: 67%

Refunds drop because we replace and reship. Not your bank account.

Support hours / wk

Support hours / wk: −4.2hrs

Hours your team reclaims because shipping issues come to us. Not your inbox.

Resolution time

Resolution time: <6hrs

Average time to issue a replacement or refund, start to finish.

*Aggregate metrics across 1,200+ Shopify stores using OrderGuard, Q1–Q4 2025. See methodology

From the team

The platforms behind your checkout stopped building.

Most haven't released a feature in over a year. That stagnation is why we exist.
New features, more margin, every week.

See a demoStart for free